Hello* How are you? false TAP Air Portugal: Extremely poor customer service and communication - See 21,750 traveler reviews, 3,177 candid photos, and great deals for TAP Air Portugal, at Tripadvisor. I have purchased non refundable tickets from TAP and they moved the flights more than 5 hours. Ive had to call twice and each time it took about 30 min to get someone on the phone. REFUNDS: We want TAP Portugal to refund outstanding tickets for unfulfilled But like several airlines during the pandemic, it didnt. GetHuman7193064 did not yet indicate what Kiwi.com should do to make this right. @tapairportugal it has been 9 months since you agreed to refund my cancelled flight. I only knew because they sent a cancellation email to my friend who was on the same flight. If the flight isnt cancelled, the rules of the ticket apply. They may offer to pay your refund in cash, credit, or as a voucher. Looking for a last minute deal or the best direct flight? Kathy14_13. If a refund is due, the company says it will refund the card the booking was made under. TAPs general conditions of carriage (the legal agreement between you and the airline) address your situation. . *Flight TP**** departing Lisb Hello, *We booked a flight with Tap Air Portugal to Rome in November. The best TAP Air Portugal flight deals to Salt Lake City. I have written a number of times but no response. Over ten days ago, after repeated telephone calls, TAP Air Portugal finally agreed to refund me fully for two direct flights they have recently cancelled from Gatwick to Funchal, Madeira. I have written a number of times but no response. Among other documents, I have to send them a cancellation email that Tap should send me.When I cancelled my flight They changed the flight time and I called and requested a refund on August 16, 2020. You will need to wait until shortly before the flight to see whether it is cancelled. First sign of a failing business?? Find the biggest savings on one-way and return trips to Ottawa International with TAP Air Portugal right here. It appears that the reader is from the United States based on the phone number on the email. TAP is a Portuguese airline based in Lisbon. It is governed by the European Union legislation EC 261/2004 when it comes to refunds and compensation for canceled/delayed flights. Skyscanner. TAP following EU refund policies. The airline representative confirmed that a refund to a credit card would be issued. **We bought the flight tickets **** before Corona situation. The rules concerning changes apply per route, and may be different depending on the route you want to change. If your flight has been canceled do not go to the Airport. A. If your TAP Air Portugal flight is delayed by at least 3 hours, you are entitled to flight compensation of up to 520. Re: TAP Portugal Refund. Need to change my flight Tap Portugal TAP Portugal is an awful airline. According to EU Regulation 261/2004, or EC 261, when your flight is cancelled, the airline must offer you a choice between these 3 options: A partial or full refund of your original ticket, along with a return flight to your original point of departure (if needed), OR. Help; English (UK) EN New Zealand $ NZD NZD ($) Flights. Will I get my money back if I cancel my flight? TAP Air Portugal: Refunded us only $70 of our $970 flight after THEY canceled and terrible service! Charge applies per ticket holder. Changes. In 2019, Tnia bought two TAP tickets for March 2020, but then the pandemic happened, her flights were cancelled and she is still awaiting reimbursement. If your TAP Air Portugal flight was cancelled fewer than 14 days prior to departure, you can get both a refund and compensation! Want to make sure that you are entitled to TAP compensation and refund? Use our free, no-obligation Claim Calculator. Can TAP Air Portugal deny me my claim? My claim has been already rejected once by the airline. TAP Air Portugal flights to Exceptions: Tap Portugal will not have to pay compensation if they were able to offer a replacement flight with similar departure and arrival times to the original. Managing disputes to claim a TAP Air Portugal cancelled flight compensation is increasingly complicated, for this reason DelayFlight24 takes your side. I was told they could give me credit with the airline because that's all the airline was offering. Now I've started the procedure to ask for a refund to the insurance company. On December 2, 2019 I purchased flight tickets on TAP Air Portugal from the USA to Germany. TAP Portugal has not fulfilled my requests for a refund for a flight from Boston Hi. Check if passport was left on airline Tap Portugal. Multi-city. There are two ways how to claim flight delay compensation from TAP. You will need to wait until shortly before the flight to see whether it is cancelled. 16 14. it is impossible to join you through the phone i wondering if you are not a FRAUD website because its been * weeks i am trying to reach you out. The best TAP Air Portugal flight deals to Palermo. you were departed from EU airport or arrived at EU airport with an EU-registered airline. Solution: flights contains all flight data, while alaska_flights contains only data from Alaskan carrier "AS" Data we clean, consolidate and curate into predictive tools to enable users to design Stay ahead of claims and assets by gaining a clearer picture of flight history in the form of detailed and accurate historical flight status and flight arrival and departure data Hotels. If you have a cancelled TAP Air Portugal flight and you are not taking an alternative flight, you are entitled to a refund. 1. TAP Air Portugal should have refunded your flights promptly since it canceled them. Section 8.2.1 says that if the airline cancels your flight, it will give you a full refund of the ticket not flown, in the form of travel credit or refund through the same form of payment you made when you purchased the ticket. 400 for flights from 1500km to 3500km. Some key rules to gain a refund from Portugal: Before availing the refund, it is essential to understand some rules. If the refund is requested via our Contact Center or a sales desk, you will be charged a refund processing fee of 30 EUR (40 USD or 50 CAD)* for each ticket, regardless of the cost of your TAP product. GetHuman7594018's Cancel flight issue with TAP Portugal from July 2022. Skyscanner. Air travel chaos is spreading across Europe this summer as strikes by terminal workers and airlines lead to thousands of flight cancellations. Programs: UA 1K. TAP Air Portugal should have refunded your flights promptly since it canceled them. Compare TAP Air Portugal flights to Vancouver now. Timeline below of events. From. Car Hire. If the refund is requested via flyTAP, no refund fee will be charged. The Portugal News spoke to four of these people. Looking for a last minute deal or the best direct flight? TAP Portugal Refund Policy. Advocating for passengers wronged by TAP Air Portugal! We will not desist until you hear our complaints and go bankrupt from your failures! Request for refund within 24 hours is subject to a EUR 30,00 fee and the refund will be given in the form of a voucher where the fee will be deducted. Car Hire. You will receive a refund in the form of a voucher with a Posts: 1,013. Cancellation of one flight (signified by being moved to another one with a different number) does trigger full refund obligations for the entire booking, if the traveller doesn't choose to accept the proposed change. When I log into my kiwi account the booking isn't there anymore as it was so long ago, booking reference *** *** ***. Under both EU and US law, you are entitled to a full refund to your original form of payment if your flight is cancelled or significantly changed. In case of TAP Air Portugal cancelled flight , you are entitled to a compensation up to 600. you were departed from EU airport or arrived at EU airport with an EU-registered airline. **Where is my refund please? Multi-city. Is TAP in financial difficulties? TAP Air Portugal: Terrible Customer Service - still waiting on refund for cancelled flight - See 21,576 traveler reviews, 3,162 candid photos, and great deals for Return. Is TAP in financial difficulties? If the flight isnt cancelled, the rules of the ticket apply. I called them on the 23rd of July (waited 25 minutes in the line for the answer) to ask for a refund as we didn't want to travel due to covid and the cancelations. Manage your booking and request your refund voucher at https://myb.flytap.com. If the airline has cancelled your flight and youre due a refund, the next thing you need to do is make a good faith effort to contact the airline and request it. Compare TAP Air Portugal flights to Kiev Borispol now. TAP Portugal Airlines delayed flight rights. TAP Air Portugal flights to Toronto. The best TAP Air Portugal flight deals to Portland. I never received on in my junk mail either. We called TAP Air Portugal and asked for a full refund to our credit card, which was the original form of payment. Under existing EU rules, an airline must offer either a full refund or a credit for a canceled flight, no matter the reason for the cancellation. Rules on booking changes vary depending on the fare you have chosen. This is a disgraceful way for an airline to behave. (TAP cancelled). If you cannot or dont want to travel you should take this up with your travel insurance. Such events are typically called extraordinary circumstances and in such cases, you are not entitled to a TAP Portugal missed flight refund. Skyscanner. Compare TAP Air Portugal flights to Toronto now. Posts: 31,454. I booked my plane ticket with Tap Portugal and I bought the insurance they offer together with the ticket. TAP - Unprocessed agreed refunds for cancelled flights. Air travel chaos is spreading across Europe this summer as strikes by terminal workers and airlines lead to thousands of flight cancellations. You are eligible for plane delay compensation if your flight had 3+ hours delay at the arrival airport, i.e., at the final destination. I took vouche#1 and used it to book a flight the following year to Barcelona, and that one was canceled too, and I received a second voucher. TAP Air Portugal: Extremely poor customer service and communication - See 21,750 traveler reviews, 3,177 candid photos, and great deals for TAP Air Portugal, at Tripadvisor. Under existing EU rules, an airline must offer either a full refund or a credit for a canceled flight, no matter the reason for the cancellation. However, a few days later we received "TAP Vouchers" from Like other airlines, TAP Portugal has its own refund policy to dictate when and how ticket refunds may be paid out. This airline should offer refunds to passengers whose flights were cancelled and who were not able to be booked onto an alternative flight. They may offer to pay your refund in cash, credit, or as a voucher. The voucher is non-refundable and must be used for the purchase of TAP tickets within one year after its issuance. They now should have enough cash on hand to pay out refunds. It looks like a Hen Do in Portugal wont happen this year or next, so re-scheduling is not an option and having spoken to the group, the consensus is that we would like a full refund for the cancelled flights (rather than individual vouchers), however, this is not an option TAP is offering. Car Hire. They Will I get my money back if I cancel my flight? Skyscanner. Return. Under EU law, if your flights are moved more than 5 hours you are entitled to a refund. Corona started in February 2020. Instead, it offered a ticket credit, which EU regulators eventually said was not allowed. One way. I had a flight from Boston to Geneva that was canceled and received voucher #1. 07/29/21 11:44 AM. Those with canceled flights to/from/via the United States should complain via the Flights Vacation Rentals Skyscanner. I had the worst experience all through my flights with TAP in my 33 years of traveling I am still waiting for some kind of response and my refund. The amount reimbursed is usually around 50% of the total paid. Refunds will be issued in the form of a voucher, deducting the amount of the fee mentioned above. An alternate flight to your destination as soon as possible, OR. One way. They - See 21,736 traveler reviews, 3,177 candid photos, and great deals for World, at Tripadvisor. The rules on changes apply to the route and may differ depending on the flight you wish to alter. TAP just got close to a billion from the Portuguese state in the form of loan.